Important notices

Email confidentiality

E-mail transmissions from Chambers are confidential and are for the intended recipient only. Emails may also contain privileged information, disclosure of which is protected by law. Only the intended recipient is authorised to read, copy, retain, or disclose these transmissions and/or to rely upon their contents. Please delete the e-mail if you are not the intended recipient.

E-mail is not always secure. A reply to a message could be intercepted and read by an unauthorised person. You should bear this in mind when you send an e-mail.

We scan incoming and outgoing e-mails but we cannot guarantee that the content of an email or any file attachment is virus free or has not been intercepted or amended. Chambers accepts no responsibility for any losses caused by viruses associated with its IT systems.

Website disclaimer

The information on this website is not intended to be legal advice and should not be relied upon as such. No liability is accepted for losses suffered as a result of mistaken reliance on the information on this website.

Cookies

Web usage analysis software may be used on this website. Such software stores cookies on the visitor’s computer in order to obtain various details such as IP address, browser type and data related to the visit of this website. The data may be used to record data from visits to this website. The data will not be used to identify the visitor. Check your browser settings to control cookies.

Privacy and data

Our services are supplied by members of chambers or their agents, who may be natural persons or limited companies. References to ‘we/our’ etc below should be interpreted accordingly.

The purpose of collecting personal information from you is likely to be one of the following (the list is not exhaustive):

  • verify your identity
  • help members of chambers deliver legal services to you
  • marketing
  • responding to requests made by you
  • settling disputes
  • complying with any applicable law, including regulatory requirements, court orders or money laundering checks,
  • keeping accounting record
  • carrying out office administration
  • training other barristers and recruitment
  • publishing legal judgments and decisions of courts and tribunals
  • other aimed allowed by law.

We may therefore collect information relating to the following (the list is not exhaustive):

  • Name
  • contact information
  • financial and payment information
  • other information requirement by law, e.g. Money Laundering Regulations
  • CV information
  • family details
  • lifestyle and social circumstances
  • physical or mental health details
  • racial or ethnic origin
  • political opinions
  • religious, philosophical or other beliefs
  • sexual orientation
  • biometric data for the purpose of uniquely identifying a natural person
  • criminal convictions or outcomes from criminal proceedings

We may share your information with the following persons/bodies (the list is not exhaustive):

  • clerks or our agents
  • pupils, mini-pupils and work experience students
  • couriers
  • experts
  • family and associates of clients
  • employers or prospective employers
  • witnesses and potential witnesses
  • third-party funders (intermediaries)
  • costs draftsmen
  • insurers
  • clients
  • arbitrators
  • solicitors
  • adjudicators
  • transcribers
  • regulatory authorities
  • other barristers
  • courts, tribunals and effectively the general public if a court or tribunal publishes a judgment in which you are identified.
  • opposing parties (and their legal representatives) in litigation
  • translators and interpreters
  • document review platforms

We may need to process personal information in relation to other third parties instructed either by our own clients or other persons providing services to our clients such as solicitors firms and expert witnesses.

If we have relied on your consent as our legal basis for processing your information, you have the right to withdraw that consent at any time. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). Where our use of your personal information requires your consent, you can provide such consent at the time we collect your personal information in accordance with the instructions provided. You may (subject in some instances to the payment of a reasonable fee) have the right to access, correct, erase, restrict the processing of, or have transferred, your personal information. If you want to exercise your rights under this notice then please e-mail: clerks@demstonechambers.co.uk

In the case of the Information Commissioner’s Office, there is a risk that your information may lawfully be disclosed by them for the purpose of any other civil or criminal proceedings, without our consent or yours, which includes privileged information.

It may be necessary to transfer your personal information outside of the EEA area, for example if any of our data hosting infrastructure is based outside the UK.

We may store your personal data for a number of years to comply with professional indemnity and regulatory obligations. Usually, we will hold this information for until at least one year after the expiry of any limitation period, which will usually be six years, but may be as much as 15 years, from the date on which the last piece of work was carried out for you, or the last payment received by you, whichever is later.  After the expiry of this period, information will be deleted without further notice.

Complaints

Our aim is to give you a good service at all times. However, if you have a complaint you are invited to

let us know as soon as possible. It is not necessary to involve solicitors in order to make your

complaint but you are free to do so should you wish.

The Legal Ombudsman is the independent complaints body for service complaints about barristers. It has time limits in which a complaint must be raised with it. The time limits are:

  • Six years from the date of the act/omission 
  • Three years from the date that the complainant should reasonably have known there were grounds for complaint (if the act/omission took place before the 6 October 2010 or was more than six years ago) 
  • Within six months of the complainant receiving a final response from their barrister. 

The Ombudsman can extend the time limit in exceptional circumstances. Chambers must therefore have regard to that timeframe when deciding whether they are able to investigate your complaint. Chambers will not therefore usually deal with complaints that fall outside of the Legal Ombudsman's time limits.

Any complaint should be made in writing.

Please give the following details:

  • Your name and address (and email address if you have one) 
  • Which member(s) of Chambers you are complaining about 
  • The detail of the complaint 
  • What you suggest as an acceptable resolution to your complaint. 

Please address your letter to:

The Clerk
Demstone Chambers
Suite 144
548–550 Elder House
Elder Gate
Milton Keynes
MK9 1LR

or to:

clerks@demstonechambers.co.uk

We will, where possible, acknowledge receipt of your complaint within two days and provide you
with details of how your complaint will be dealt with.

There are a number of ways in which your complaint may be dealt with:

  • discussion over the telephone 
  • dealt with by correspondence 
  • discussion at a meeting between us
  • the appointment of a mediator who will try to facilitate the resolution of your complaint 
  • the appointment of an arbitrator whose decision we both agree shall be binding.

If we decide to appoint an arbitrator we both would need to agree how the arbitrator should approach his/her task and the limit of the compensation that can be awarded. The local Circuit will be approached and a barrister will be appointed to arbitrate. However neither of us may veto the person chosen. It is expected that the Circuit will chose someone who has considerable experience in the area that is the subject matter of the dispute.

Upon receipt of a written complaint the member of Chambers about whom you have complained will:

  • reply in writing, normally within 48 hours, to acknowledge the complaint and inform you how they shall be dealing with it. 
  • reply within 14 days responding in full to your complaint. They will offer you the opportunity to meet with you if that is appropriate. If they find later that they are not going to be able to reply within 14 days they, will set a new date for their reply and inform you.

The reply will set out:

  • the nature and scope of the investigation 
  • the members’ conclusion on each complaint including their basis for each conclusion; and 
  • if it is found that you are justified in your complaint, proposals for resolving the complaint. 

If you indicate that you are not happy with the written response you may ask for mediation or arbitration or you may make a formal complaint to the Legal Ombudsman, the independent complaints handling body for complaints about lawyers. Please note that the Legal Ombudsman has a six-month time limit from the date of the act or omission about which you are complaining within which to make your complaint.

They can be contacted at:

The Clerk
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone number: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

We will maintain confidentiality at all times and discuss your complaint only to the extent that is necessary for its resolution and to comply with requests for information from the Bar Standards Board discharging its auditing and monitoring functions.

We will retain all correspondence and other documents generated in the course of your complaint for a period of six years and we will review complaints at least once a year to ensure that we maintain good standards of service

DEMSTONE CHAMBERS
JULY 2019

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